If you cannot find a specific payment method in the Personal Area Deposit or Withdrawal sections, it indicates the method is under maintenance or temporarily removed. We offer multiple payment systems for you to choose from but we understand you likely prefer using your own preferred payment system.
If you are making a deposit, we recommend waiting until your preferred payment system is back online before proceeding; if the situation is urgent, you may consider using another available payment system.
If you are making a withdrawal, we recommend waiting until your preferred payment system is back online before proceeding; if the situation is urgent, please send an email detailing your request, which should include:
Account Number
Name of the payment system you wish to use
By doing this, our customer service team can inform you of the current status of that payment system or whether using an alternative payment method for your withdrawal is feasible.
There are many reasons a system may require maintenance—it could be an issue with the payment service or the bank’s own systems, among others. We sincerely appreciate your patience and understanding during the maintenance period.