To enhance security, account holders may be required to undergo a facial scan verification, designed to confirm the account holder’s identity and verify account ownership. The 3D facial scan requires you to scan your face from various angles, and the resulting scan will be compared to the photo on the identification document you provided to AFT during registration.
After the pop-up appears, please click Verify Now to begin the facial scan.
Only the account holder may perform the facial scan. Family members, friends, or other individuals cannot substitute for you, or the verification will fail.
If you are asked to verify your payment method but the facial scan verification fails, you will no longer be able to use the selected payment method or any other payment methods requiring facial scan verification. However, you may still use other payment methods that do not require a facial scan.
How to complete the facial scan verification
Click the call-to-action button to start the verification process.
Carefully read the instructions on the redirected page. Click Let's Begin to continue the verification process.
If your device camera is not already enabled, please enable it.
Follow the prompts to scan your face, moving your head in a circular motion.
Afterwards, a confirmation message will pop up on the screen, informing you that your facial scan has been submitted and is under review.
Important Tips for Completing the Facial Scan
Ensure good lighting and a stable network: Make sure you are in a well-lit environment and have a stable internet connection.
Use a neutral background: Ensure your background is white or light-colored.
Only your face in view: Only your face should be visible during the scan. Make sure there are no objects next to or near your face (e.g., another phone).
Remove accessories: Please remove any accessories that may cover your face, such as glasses, hats, veils, scarves, or large jewelry.
Hold your device correctly: Face the camera with a neutral expression. Hold your device at an appropriate distance so the camera can capture your entire face.
Follow on-screen instructions: Carefully follow the on-screen prompts when performing the facial scan.
Facial Scan Verification FAQs
Why do some payment methods require a facial scan?
Some payment methods use facial scan verification as an additional security measure to ensure transactions are secure and authorized by you. This process helps us provide the highest level of security for your transactions.
How long does facial scan verification take?
Completing the facial scan typically takes 1 to 2 minutes. After scanning, we will review the submitted information, which may take 3 to 7 minutes. Please note that in exceptional cases, review times may take up to 24 hours.
Is my data secure and confidential?
Yes. We follow strict data protection protocols to ensure your personal information is stored securely and kept completely confidential.
What happens if I do not complete the facial scan?
If you do not complete the facial scan requirement, the requirement will remain active on your account, and you will not be able to access features or services that require a facial scan.
What if the facial scan fails?
If the facial scan ultimately fails, you will no longer be able to access features or services that require a facial scan.
What devices can I use for the facial scan?
You can use any device with a high-resolution camera, including mobile devices, personal computers, and tablets.