What happens?
When this issue occurs, it is typically because internal transfers between Personal Areas have been frozen, even if the account has sufficient transfer balance.
Why does this happen?
When this occurs, please consider the following points:
The transfer amount cannot exceed the available funds in the sending account. During transfers, the system does not count funds from other trading accounts within the same Personal Area.
Funds deposited into a trading account via certain payment methods (such as bank card or Sticpay) cannot be transferred to other Personal Areas.
How to resolve this issue?
When the error appears, the screen will display the total amount available for internal transfer. You can use this amount on your next internal transfer attempt, and the transfer should succeed.
If the issue persists, please create a request in the customer support center for further assistance.