Trading platform logs for MetaTrader 5 (MT5) contain detailed records of your account activity, such as order executions, error messages, connection status, and more. These logs are typically used to diagnose trading issues and help the support team analyze and resolve your problems. Below are the detailed steps to download and provide the platform logs.
Download MetaTrader 5 Logs
Open the MetaTrader Platform
Launch your MetaTrader 5 client.Access the Logs Folder
In the platform’s top "File" menu, select "Open Data Folder".
This opens your file explorer and navigates to the MetaTrader data folder.
Locate the Log Files
In the data folder, locate the "Logs" folder. This folder contains all log files generated by MetaTrader.Log File Naming: Files are typically named “terminal-yyyy.mm.dd.log”, indicating the date of the log.
Log File Type: Files have the
.logextension, are plain text, and can be opened with any text editor (e.g., Notepad).
Select the Appropriate Log File
In the Logs folder, find the log file you need to provide. If you need logs for a specific date, select the file matching that date.Copy the Log File
Right-click the desired log file and select “Copy”.
Paste the file to an easily accessible location, such as your desktop or documents folder.
Send the Log File to Support
Attach the copied log file to an email or support system and send it to support staff. When sending, be sure to indicate the specific issue and date related to the log so support can quickly identify the problem.