Asia Future Trading

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In this category, you can find various guides and assistance related to AFT customer support, including how to submit a ticket, contact customer service, view service announcements, as well as common service procedures and precautions.

Services

Competition Result Announcement TimeCompetition results are usually announced within 10 business days after the competition ends. You can ...

Trading Competition Results and Reward Distribution Time

Log in to the Client Portal during the competition registration period.
Go to the Trading Competition page and click Register.
Follow the ...

How to participate in the trading competition?

Demo Trading Competition Account
Log in to the Client Portal.
Go to Account Management and select Open Demo Account.
After submission, the...

How to register a competition account?

This article explains the ranking criteria for the live trading competition leaderboard, the impact of withdrawals on rankings, and how cu...

Live Trading Competition Leaderboard Ranking Criteria, Calculation Formula, and Withdrawal Impact

Trading Competition

The Support Center is designed to help you find solutions and the information you need. You can also create requests here to contact our s...

Customer Service Center

To resolve the issue, the support team may request that you send relevant screenshots.There are several ways to upload screenshots, but we...

How to upload the screenshot requested by customer service

If you encounter issues using your mobile phone or tablet device, screenshots are a vital tool to help our support team quickly identify a...

“How to create mobile device screenshots for the customer service team”

You can share a screen recording with support staff so they can help resolve your issue. Open the platforms below to learn how to create a...

How to create a screen recording for customer service

Console logs record detailed information about the interactions between the platform and the browser or other applications, typically used...

How to download the console logs requested by customer service

Network logs record the status of your network connection with the trading platform, including connection issues, latency, disconnections,...

How to download the network logs requested by customer service

Trading platform logs for MetaTrader 5 (MT5) contain detailed records of your account activity, such as order executions, error messages, ...

How to download the trading platform logs requested by customer service

Customer Support Assistance

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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