To resolve the issue, the support team may request that you send relevant screenshots.
There are several ways to upload screenshots, but we recommend using the following methods:
Support Center:
During the process of creating or resolving a support request, you will have the opportunity to upload screenshots.
Online Support:
When interacting with support via the online chat feature, the agent may request screenshots.
Select the paperclip icon on the screen to open the upload window. Locate the screenshots, select them, and confirm the upload.
In both cases, screenshots serve as documents that help us resolve issues promptly.